Quality: In January 2009 we achieved ISO 9001:2015 certification, awarded through ACS Registrars making us even better placed to offer our customers a first rate service. Click the image to the right to see our quality certificate. (last updated July 2019)
The management system covers every aspect of our business from quotations and order handling through to production and delivery as well as training, equal opportunities, environmental policy, and risk assessment.
Our official quality policy is:
The management of JC Engineering Products Ltd are dedicated to providing the highest possible standards of quality for its services and products and are dedicated to maintaining a Quality management system which ensures that its services and products meet customer specification within agreed parameters of cost, quality, and delivery in accordance with the company's strategic Direction. This is achieved by the use of Key Performance Indicators to measure the conformance to the above criteria and using this information as drivers for continuous improvement throughout the company.
The company's Quality management system concentrates upon error prevention, by investigating processes, identifying errors and opportunities for errors, and implementing corrective and preventive action to correct and avoid such occurrences.
The company defines quality as the conformance of services and products to established and documented requirements derived from customer needs, employee expertise and experience. Systems are open to constant examination and review by all company personnel and approved third parties enabling observations to be made and incorporated, which provide for continuous improvement.
The company is proud of its good reputation for responsible practices and dedicated customer care, which are a result of the company's ethical culture, skilled committed staff, and quality control over its services and products. It is the company's policy to seek to operate to these standards continuously and to implement and operate fully the BS EN ISO 9001:2015 Quality management system standard through certification and annual review.
Suppliers to the company will be actively encouraged to improve the quality and reliability of their services and products.
The company has a commitment to comply with applicable requirements and complies with all legislation relevant to its particular industry sector together with the Health and Safety at Work Act 1974.
The company has identified the need to pursue responsible policies towards the community and that the interests of industry will not be served at the expense of the environment.
It is the company's belief that, in applying these standards, policies and procedures it will be able to operate to the requirements of its customers and industry accordingly.
The quality system is implemented through a series of detailed procedures including:
- Document Control
- Terms and Conditions of Business
- Quality Records
- Internal Audit
- Recruitment and Training
- Environmental Policy
- Health and Safety Policy
- Customer Feedback
- Risk Assessment
- Management Review
It is the aim and objective of utilising a quality management system to better serve our customers, improve working conditions for staff and to improve company efficiency.
The system is reviewed at 6 monthly management review meetings in which the results of internal audits are discussed as well as any other matters such as customer complaints, training and the review of company suppliers, the results of which are recorded in a set of minutes and displayed on the company notice board for all interested parties.
The company undertakes to ensure full quality control of operating machinery and tools through regular third party inspection, the Control of Measuring, Inspection and Test Equipment, as well as the quality inspection of outgoing goods as described by the quality manual. This area of process measurement is integrated with procedures for the Control of Non-conforming Product or Service and the analysis of data; as well as Continual Improvement, Corrective Action and Preventive Action.